How to Cancel Roku Subscription?
To cancel over the phone, Call Roku®️ customer service at +1(866) 994-3657. Representatives are available 24 hours a day, so whether you want to cancel a subscription or stop automatic payments, understanding the steps to cancel a membership saves both finances and effort.
The good news? It’s easier than you might think. In this complete guide, we’ll walk you through every step in the cancellation process from Passport subscriptions online, through your Roku TV or mobile app, to calling Roku customer service at +1-866-994-3657. Stopping automatic renewals, deactivating accounts, wiping off subscriptions post free trials, requesting refunds if eligible – everything will be covered.
Let’s assist you in canceling services the right way – quick, simple, and devoid of stress.
🔍 Common Reasons For Cancellation of Roku Subscription
Roku users have their fair share of reasons for canceling subscriptions and it isn’t merely about reining in the use of television. More often than not, it boils down to avoiding needless expenses, uncluttering billing cycles, and newfound control over monthly caps.
The following options highlight why users would consider canceling their Roku subscription.
💸 1. Stopping Bills from Roku or Monthly Payments
As with a number of streaming options, Roku offers subscriptions with monthly fees. If you’ve subscribed to premium networks such as HBO Max, Showtime, or Starz, those fees can add up. For some users, the most effective strategy to avoid unwanted billing is canceling unused subscriptions.
🆓 2. End of a Free Trial and Do Not Want to Continue
Roku provides free trials to new or select users for specific channels. But if you forget to cancel it, then you’ll be charged after the trial ends. Cancelling right before a trial period finishes can ensure that consumers do not get charged for something they did not intend to use.
🔁 3. Unwanted Automatic Renewals
There are many similar Roku services that renew automatically unless canceled. If a user has not been actively using a channel, these renewals can feel like a waste of money. Cancelling will take users a few minutes and help stop ongoing charges that add up over time.
🔄 4. Moving to A New Streaming Platform
There might be a reason for you to switch to another streaming service like Netflix, Hulu, or Disney Plus. If you have stopped using Roku or simply prefer other services, then there’s no point in continuing to pay for the channels via Roku. Cancelling goes a long way in organizing payments and managing streamlined entertainment access.
📱 Steps to Cancel Roku Subscription Online
Canceling a Roku subscription online is arguably the simplest method of taking control of your account. Regardless of whether it is a free trial, a premium channel, or a complete streaming package, one is able to single-handedly manage everything from the Roku website.
Here's how to cancel your subscription in less than five minutes:
Step 1: Sign into your Roku Account
Visit the official site of Roku using this link: https://my.roku.com.
Input the email and password you utilized to set up the Roku device.
Step 2: Navigate to “Manage Subscriptions”
With the account active and logged in, tap “Manage Your Subscriptions” on the dashboard.
Step 3: Find the Subscription You Want to Cancel
It will populate a list of subscriptions both active and inactive that have been added to the Roku account.
Browse your active subscriptions and find the one that you would like to cancel, i.e., a free trial, premium channel, or addon.
Step 4: Click “Unsubscribe”
Click the Unsubscribe/Cancel Subscription button next to the channel. You will be shown a confirmation message containing the date alongside the confirmation message.
You may cancel any time and your access will continue till the end of the current billing cycle and you will not incur any further charges.
Some users make extra accounts on different devices which leads them to incurring extra charges due to accidentally subscribing more than once. By removing all the subscriptions in due time, time and money can be saved to users.
Following the above mentioned steps will help users cancel their Roku plan online, avoid unwanted billing, and halt charges for services that are not being utilized anymore.
📺 How to Cancel Roku Subscription Directly from Your Roku Device
If paying members want to cancel on the spot while scrolling through channels, they don’t have to log onto their phones or laptops, cancelling can be done instantly through the TV.
This is the process to cancel your Roku subscription directly from your Roku device:
- Step 1: Press the Home button on Your Roku Remote:
- Step 2: Go to the main menu of the Roku by pressing the Home Button on the Roku Remote.
- Step 3: Navigate to the Channel You Want to Cancel. Scroll through the channels until you find the one you want to cancel, and highlight it (this could be Starz, Discovery+, or any other subscription-based channel).
- Step 4: Open the Menu Options. Then, highlighting the channel, press the star remote button (*). You access the option menu of the channel.
- Step 5: Select Manage Subscription. Now, choose “Manage Subscription” from the menu. At this point, you can manage subscriptions and cancellation details like the renewal date and the payment amount.
- Step 6: Click "Cancel Subscription". With this option, Roku prompts you with some confirmation questions.
- Step 7: Confirm Cancellation. After confirming, a message will surface on Roku indicating the exact date of when the subscription ends. The user will have to current billing cycle to access through it.
📝 Note: Cancelling a subscription from your Roku device only applies to channels that you composed via Roku. If you signed up through a third-party service (for example, HBO directly), you’ll have to cancel it on their website or app.
Using your device to cancel directly is rather straightforward and quick; this applies to users looking to cancel Roku’s billing in real time without the need of logging into their accounts on other devices. 📲 Remove Roku Subscription Via Roku Mobile Application
📲 Cancel Roku Subscription via Roku Mobile App
Are you a person who prefers managing your accounts on the go? The mobile application for Roku allows you to remotely manage your subscriptions conveniently from your smartphone. For both iOS and Android, cancelling Roku subscriptions via the app can be done within a few taps.
Let us take you through the steps to do so:
✅Step 1: Launch the Roku App On Your Smartphone
In case you don’t have it already, download and launch the Roku mobile app from the App Store or Google Play.
Use the same sign in details associated with your Roku account.
✅Step 2: Click on the Profile Picture or the Menu
After accessing the app, either click on your profile picture or on the menu (most likely at the upper right area of the screen) in order to reach the account settings.
✅ Step 3: Click on “Manage Subscriptions”
Find the option “Manage Subscriptions” or “My Subscriptions.”
Here contains a list of all current subscriptions involving your Roku account.
✅ Step 4: Choose the Subscription You Intend to Cancel
Scroll through your list and select the subscription you intend to cancel, be it a premium add-on, trial service, or extra add-on.
✅ Step 5: Click on “Cancel Subscription”
Select the button “Cancel Subscription” or “Unsubscribe” and confirm your cancellation when prompted.
✅ Step 6: Search for the Confirmation Text
Upon the cancellation, the app will display a message indicating that your subscription is canceled but will remain active until the end of the billing cycle.
📌 Pro Tip: If you are away from your Roku device, utilizing the mobile app is a good option. There's no need to log into the website. Via your mobile device, there is no need to log into the website to pause billing. With a few taps, it can be done instantaneously.
❌ Steps to Cancel Roku Free Trial
Roku provides periods of free trials for some of its premium channels like HBO Max, Showtime and STARZ. However, if you fail to cancel the subscription before the expiration date, you will be billed automatically. In case you have been wondering how to cancel trial subscriptions on Roku without being billed, then keep reading.
In this guide, we will walk through the steps outlined in–how to make sure you do not incur unwanted costs after the free trial period:
✅ Step 1: Access Your Roku Account
Go to https://my.roku.com and login with your Roku details.
✅ Steps 2: Click on “Manage Your Subscriptions”
On the account dashboard, navigate to “Manage Your Subscriptions.”
You will be provided with a view of all active channels, including free trials.
✅ Step 3: Identify Free Trial Subscription
Identify any channels that have been categorized as free trial.
These have both the date and the trial expiration date (the date to cancel without additional charges).
✅ Step 4: Click on “Unsubscribe” or “Cancel Subscription”
Roku will show unsubscribed status for trial subscriptions accessed, and in return blocked the free access duration set previously.
Click on Free Trial and cancel subscription. You will hand-confirm cancellation status that Roku displays.
✅ Step 5: Confirm Cancellation
Hit “Yes” or “Confirm” to finalize the process. You will still have access to the channel for the remainder of the free trial, and you will not incur any charges.
📌 Important Reminder:
Remember, free trials will automatically renew at the end of the specified period unless the user manually cancels the subscription. This is why setting a reminder on your phone a day or two before the trial ends is a good idea.
As demonstrated in these examples, cancelling the Roku free trial can be achieved by these simple steps that ensure avoiding unanticipated fees while maintaining control over one's subscriptions.
💡 How to Stop Roku from Charging You Monthly?
Noticing unanticipated charges from Roku? You are certainly not the first one. Many people overlook ongoing subscriptions or mistakenly free trials that have transitioned into paid services. Should this be the case, follow these simple guidelines on how to stop Roku from monthly billing.
Take control over your finances by following this guide:
✅ Step 1: Check Active Subscriptions
Access https://my.roku.com and enter login credentials.
Click on “Manage Your Subscriptions” to view all the current active channels associated with your account.
✅ Step 2: If any of the subscriptions are ones that you no longer use, make sure that you cancel these.
If you see a subscription that you no longer remember using simply click on the ‘Unsubscribe’ or ‘Cancel Subscription’ option next to it.
This will prevent any future payments from being taken, but you will continue to have access until the current billing cycle runs out.
✅ Step 3: Disable Automatic Renewals
Roku subscriptions renew automatically by default. The only way to get rid of continuous payments is to cancel subscriptions beforehand. Roku does not have a pause feature, only canceling options.
✅ Step 4: Cancel Duplicate Subscriptions.
Some customers tend to unknowingly purchase the same channel on different Roku devices owned by relatives or friends. Go through your account and ensure that you do not have multiple subscriptions under the same or different profiles.
✅ Step 5: Not Required but Optionally Remove Credit Card Details.
If you are not using Roku services anymore, you have the option to remove your card or payment method linked to the account.
- Go to: https://my.roku.com
- Go to: Update Payment Method
- Click on: Remove/Replace Card
Note: You will have to remove all active subscriptions first before being able to unlink credit card details in owed payment details on banned.
>> Bonus Tip: Be Aware of Possible Charges from Other Apps.
- Roku manages billing for subscriptions like Netflix or Disney+ but if you signed up for through their channels, cancelling will have to be dealt with directly via those services.
- Following within these parameters will allow you to stop the monthly charges from Roku, eliminate payment surprises, all while ensuring you only pay for services you actively use.
📌 Key Guidelines to Ensure Every Aspect of Cancellation On Roku Is Fully Completed Congratulations on cancelling the Roku subscription but to ensure there are no surprises, blindly charged, cancellations are truly fully shut down, implement these key guidelines.
🧾 How to Cancel Roku Subscription and Request a Refund
Canceled your Roku subscription but still got charged? Wondering if you can get your money back? While Roku’s refund policy is limited, there are ways to request a refund—especially if you act quickly after being billed.
Here’s how to cancel your Roku subscription and request a refund if you're eligible:
✅ Step 1: Cancel the Subscription Immediately
Before requesting a refund, you need to cancel the subscription first.
You can do this via:
· Roku Website
· Roku TV device
· Roku mobile app
Make sure the subscription is listed as inactive before proceeding.
✅ Step 2: Check Roku’s Refund Policy
Roku usually does not offer automatic refunds for canceled subscriptions, especially if time has already passed. However, you may qualify if:
· The charge was recent
· The cancellation happened within a day or two of billing
· It was a mistaken or unauthorized charge
✅ Step 3: Contact Roku Customer Support
Go to Roku Support - Billing Help
Select the topic related to “Subscription and Billing” or “Refund Request” and follow the prompts to chat with or email a Roku support representative.
Clearly explain:
· What subscription was canceled
· When you were charged
· Why you believe a refund is justified
💡 Be polite but clear. Support agents are more likely to help if you're respectful and provide details.
✅ Step 4: Wait for Roku’s Response
Once submitted, Roku will review your case and email you their decision. If approved, refunds may take 3–5 business days to appear on your payment method.
❗ Keep in Mind:
- Refunds are not guaranteed
- Roku will not refund third-party subscriptions (like Netflix or Hulu)—those must be handled through the original provider
- You’ll need to act quickly after the charge appears for the best chance at a refund
By following these steps, you’ll have the best shot at getting your money back after canceling—and you’ll prevent any future charges moving forward.
🛑 How to Deactivate or Remove Your Roku Account Completely
If you’re done with Roku for good—whether you're switching platforms, downsizing your streaming setup, or simply want to close your account—deactivating your Roku account is the final step to cut ties and stop all services, subscriptions, and billing.
Here’s a step-by-step guide to remove or delete your Roku account permanently:
✅ Step 1: Cancel All Active Subscriptions
Before you can delete your account, Roku requires that you cancel every active subscription tied to your account.
· Go to https://my.roku.com
· Sign in and click “Manage Your Subscriptions”
· Cancel each subscription listed
📝 You must do this first or Roku won’t allow account closure.
✅ Step 2: Unlink Your Roku Devices
Next, remove any Roku devices (TVs, sticks, or players) linked to your account:
· From your Roku account dashboard, scroll down to “My linked devices”
· Click “Unlink” next to each device
· Confirm when prompted
This ensures your account isn’t connected to any hardware anymore.
✅ Step 3: Visit the Account Deactivation Page
· Now go to Roku’s official account closure request page: https://my.roku.com/account
· Scroll down and click “Deactivate Account” at the bottom.
✅ Step 4: Confirm Account Closure
Roku will ask for confirmation. Once you proceed:
· Your account will be deactivated
· All devices will be unlinked
· Your billing info will be removed
· You will no longer receive Roku marketing or updates
🔒 This process is permanent and cannot be reversed.
⚠️ Important Notes:
- You must cancel all subscriptions first, or account deletion won’t work
- Any remaining balance or service time will be lost
- If you want to rejoin Roku later, you’ll need to create a brand new account
By following these steps, you’ll successfully remove your Roku account, deactivate all services, and fully stop Roku billing and emails once and for all.
🛑 Tips to Ensure Your Roku Subscription Is Fully Canceled (Checklist)
This checklist focuses on confirming all aspects of the account focus verification on billing cessation. Worry free billing cessation focused verification all aspects each providing step ensure all active services are fully disengaged.
✅ 1. Verify Status of Subscription Upon cancellation visit https://my.rku.com and click on “Manage Your Subscriptions” and verify if the cancellation was reflected. Would the subscription that you canceled display “Cancelled” or indicates an end date?
✅ 2. Identify Additional Active Subscriptions You could be subscribed to multiple plans or zones scroll down the line and verify further to identify unrecognized plans.
✅ 3. Await Confirmatory Emails Expect emails guaranteeing the cancellation will arrive after the cancellation of a subscription.
In the event that you have not received one, login again and confirm that the process was completed.
✅ 4. Remove Your Payment Method (If You No Longer Want to Use Roku)
To ensure no billing ever occurs, do the following:
· Head to your “Roku Account” set to “Update Payment Method”,
· Then cancel all active subscriptions, remove or replace the card information.
✅ 5. Keep Track of Your Bank Statement
Be vigilant within the first billing cycle of your account subscription and check if there are any unanticipated charges from Roku. If there is any inappropriate fee, raise the issue with Roku support immediately.
✅ 6. Ensure to Take Screenshots or Save Emails
Screenshots of any cancellation processes as well as emails received from automated systems should be retained. This will come in handy as evidence beside documentation to invalidate any services or payments that you might need to question later on.
✅ 7. Send Inquiries for Disputes
What happens if I experience ongoing payments and have no idea what the fee is for? I have no answers for alleged fees. Get in touch with Customer Support and ask them about disputes such as:
· Payment related difficulties.
· Refunds.
· Problems relating to contracts.
These final recommendations will provide users with full warranty that all accounts and bank records won’t incur any unsolicited payments, while the subscription will get balanced.
📝 Your Checklist for Cancelling Your Roku Subscription (✌️ Double Check)
If you want to ensure proper cancellation of your Roku subscription without incurring any unexpected fees in the future, below is a summary checklist. Use this structured overview as a final check to make sure everything is settled.
✅ 1. Find All Current Subscriptions
Visit https://my.roku.com → Manage Subscriptions
🔍 Search for duplicates, trials, or paid channels.
✅ 2. Cancel Subscription Using Chosen Method
Cancellation can happen through:
Your Roku device
Roku mobile application
Roku Website
🎯 Select the most effective option.
✅ 3. Cancel Free Trials Before Automatic Rate Change
Don’t stretch it—cancel at least 24 hours before the time limit.
✅ 4. Check Cancellation Status
Verify all relevant subscriptions to ensure each says ‘Cancelled’ or has an end date in “Manage Subscriptions.”
✅ 5. Remove Payment Information (If You No Longer Want to Use Roku)
Change your payment method if you wish to leave Roku to ensure you are not billed in the future after payments automatically being charged through subscriptions.
✅ 6. Deactivate Account (If Required)
Not using Roku anymore?
📴 Unlink devices → Cancel subscriptions → Upon reaching the bottom of your account page, select ‘Deactivate Account’.
✅ 7. Contacting Roku Support (If Required)
Inquiry regarding refunds?
For cancellation or payment queries, contact Roku support directly.
Bonus: Preserving Evidence
It is recommended to store email confirmations or screenshots confirming the cancellation of accounts.
With the incorporated checklist above, users are ensured that the entire cancellation process is complete with no future payments or charges due.
❓ Commonly Asked Questions (FAQs)
For further questions regarding cancelling your account, you are not alone. Below are some of the most asked questions from Roku users alongside their responses for ease of understanding.
🔹 Q1: Am I able to cancel my subscription directly through the Roku device?
Affirmative, cancelling through the Roku TV or streaming device is possible. Just click the Star button (✱) on the channel and navigate through Options → Manage Subscription → Cancel Subscription.
🔹 Q2: Is it possible to still be charged after cancelling a subscription? Severing payments due?
Negative; users of the account will not be billed again after cancellation. In addition, access to the channel is given until the designated billing periods' cut-off date.
🔹 Q3: Is it possible to cancel a Roku subscription via the mobile application?
Roku subscription cancellation is possible through the mobile app by going to Account → Manage Subscriptions, selecting the service, hitting Cancel Subscription.
🔹 Q4: What if I cancel during a free trial period?
In case a person decides to opt for cancelling before the free trial period ends, there will be no charges levied, and they are free to use the service for the remainder of the trial period.
🔹 Q5: What action do I need to take to recuperate my payments after cancelling a Roku subscription?
For cancellations sought after the period of usage, it is a must that the user gets in touch with the Roku customer care service and appeal for a refund.
🔹 Q6: Am I able to temporarily halt my Roku subscription rather than canceling it?
This is a no for now, as Roku does not offer such a pause feature subscription holder will have to cancel and later resubscribe if they wish to stop payments temporarily.
🔹 Q7: If I remove the channel from my Roku device, does this mean I have cancelled the subscription?
No. To simply put, the action of channel removal does not equal subscription cancellation. The account must be managed to remove billing and maintain free access through the device, mobile app, or website.
🔹 Q8: Where do I go to check if I have been charged by Roku?
To view all the recent charges associated with your account, log in at https://my.roku.com and go to Purchase History.
🔹 Q9: How can I cancel if I forgot my Roku login?
To reset your credentials, use the “Forgot Password” feature on the Roku login page. Once logged in, you will be able to manage subscriptions.
🔹 Q10: What if I used another service, such as Amazon or Hulu, to subscribe?
If you did not purchase the subscription via Roku, you have to deal with the originating provider directly, like Amazon, Hulu, or the website of the channel.
These FAQs are designed to assist users in effortlessly managing their Roku subscriptions. ✅
📣 Final Thoughts: The Correct Method of Canceling Your Roku Subscription.
Canceling a subscription on Roku might seem tedious at first glance. With proper guidance, though, it's straightforward. This guide aims to help everyone whether you are trying to stop automatic payments, remove a free trial before it starts billing, or permanently erase your Roku account.
✅ You have learned how to:
The different ways to cancel your Roku subscription. Prevent Roku from billing you on a monthy basis. Request refunds when necessary. Permanently deactivate your Roku account. Check off a simple checklist to confirm everything is fully canceled. Answer the most common questions. Follwo the outlined steps to manage your streaming expenses and ensure you are not overpaying for services. No obscured fees, no services charged without user consent.
🎯 Take Note: it is best to verify subscription details multiple times, review bank statements, and hold evidence of cancellation.
If you appreciate this guide, make sure to bookmark it or suggest it to another person looking to cancel a Roku plan.
Would you need assistance with anything else, including but not limited to: changing streaming services, reducing expenses on entertainment, or selecting the most optimal tools, devices, and services that are better than Roku? Feel free to reach out- I am here to help you.
